Functions of the service
A survey app that works
With easyCSAT you will begin to receive more reviews from your customers, increase loyalty and have all the information you need to improve your product or service.
Quick and easy to set up Don't waste time looking for other solutions.
Your client will be able to choose the language of the survey without having to translate it.
Create surveys with the logo and colors of your brand.
Receive feedback alerts directly on your phone.
You will be able to know if your devices are up and running and show the survey.
Information is secure with HTTPS protocols and high-level encryption.
Create a wonderful survey
Create and manage your surveys quickly and easily using our intuitive web platform. You have 10 different types of questions at your disposal so you can get the information you need.
Show the survey
Download the easyCSAT App on your Android phone or tablet, sign in with your account or with any other account you have created in our control panel and your survey will be available to be answered by your customers.
Get alerts instantly
Set up and receive alerts directly in your email and in real time. You will instantly know the feedback your customer has given, so you can take immediate action.
Create question flows
Design in minutes different types of questions and flows oriented to your needs and information you want to obtain from your customers depending on their answers.
You don't need technical knowledge
Don't have technical or computer skills? Don't worry, you don't need them. Our entire system is designed intuitively so that anyone can use and configure easyCSAT in minutes.
Different locations, areas, or moments require different questions. With easyCSAT you can create different campaigns and thus show different surveys according to your needs.
Support and help
Do you have questions about how to set up? Do you need any different functionality? we are here to help you and adapt to your needs. You can write to us whenever you want and we will help you with any questions or needs you may have.
Get feedback, email and phone numbers from your customers
If you wish, you can use easyCSAT to ask (optionally and voluntarily) for comments from your customers, use it as a guest book or request an email address or phone, and with this information you can communicate with them.
You can also show your survey in different languages: Spanish, English, French, German, Italian and Portuguese. Simply create your survey in Spanish and our system will translate it instantly when the customer selects the desired language on the device.
Report whenever and wherever you want
Our reporting and monitoring system is designed so that you can know at a glance the status of your customers' satisfaction, without having to search different pages. View and download reports from anywhere, anytime.
Approximately 5 out of 100 complete paper surveys and then deliver it. This creates a lot of extra work, having to be manually checked one by one to then get a current view of the situation.
The vast majority of surveys sent by email arrive in your customers' SPAM (or junk mail) folder. In addition, only 14% of all customers reply to surveys by email.
Tablet surveys are something new, eye-catching y accessible in the most direct way to your customers. Being a very quick and easy action, you get 4 times more answers than other survey media.